Claudia Acosta
Available — remote worldwide

QA Engineering · Release Management · AI QA

In banking, releases can't fail.

For 14+ years I've helped teams ship their systems to production with confidence — core banking, payments, account opening — building solid QA processes alongside teams at Citi, HSBC, BBVA, Banorte, AXA, and UL Solutions.

Today I take on freelance, contract, and remote work.

Claudia Acosta, QA Engineer and Release Manager
Career release record2010 — present
Production releases led25+PASS
Major rollbacks0PASS
Countries deployed to8+PASS
SOX / PCI audit findings0 criticalPASS
01

Open to

Roles & availability

Roles

  • Senior QA Engineer
  • Release Manager
  • AI QA / Evals

Engagement

Contract or full-time

Location

Remote (Querétaro, MX — CST)

02

The record

Selected work

UL Solutions

Senior QA Engineer / Cutover Manager — via TechBridge 2025—present
Problem
Multisite enterprise deployment of a consumer product testing portal.
What I did
I introduced AI-assisted test design and defect clustering, then rebuilt triage around it — and mapped risk and dependencies across the cross-functional teams feeding the release.
Result
  • Bug backlog −40% in six weeks
  • SOX / PCI audit, zero critical findings
  • Visual AI regression across sites

HSBC

Release Manager & Senior QA Lead — via Globant 2021—2022
Problem
Global banking application live in eight-plus countries, where a bad night is a headline.
What I did
Owned multi-country release planning, cutover execution, hotfix deployment and rollback procedure.
Result
  • 10+ releases, zero major incidents
  • App store rating 4.2 → 4.7
  • Senior QA → Lead → Release Manager in 13 months

Citi

Release Manager & Senior QA Engineer — via Globant 2018—2025

Consumer banking mobile app, then the account opening platform and its automated validation and approval workflows. Seven years on the same client, moving from manual tester to running the release.

  • 500+ test cases, AI-generated edge cases
  • New app version launched at 4.6
  • 15+ device configurations under test

Banorte

Senior QA Tester — via Cinte / IBM 2013—2014

Core banking on AS/400 (IBM i). ATM transaction flows, service integration and 5250 interfaces — the layer most testers never touch and every bank still runs on.

  • 300+ banking services validated
  • Zero post-release defects
  • SQL · SOAP UI · RPG / COBOL
03

I also build

Side projects, designed and built by me

DragonflAI QA Toolkit

Internal tool I built for my own QA audits. A local Node/Express dashboard with 7 QA agents: test generation (UI and API), accessibility and UX/UI review, structured bug reports and the final Word audit report.

Quality The accessibility scan runs real axe-core on the live page; Claude only summarizes the findings and is told never to invent violations.

  • Node.js
  • Express
  • Claude API
  • Playwright
  • axe-core
  • docx
Sample report (PDF) →

Dragonflai Events

An AI event-planning product I designed, built, tested and shipped myself. It generates a timeline, a budget and a digital invitation with RSVP, guided by an in-app planner assistant. Live, with real users and Stripe payments.

Quality Run like a client release: milestone branches, deploy previews, a findings log per version and a beta program with real testers.

  • React
  • Netlify
  • Stripe
  • Claude API
  • GitHub
dragonflaievents.com →

DragonflAI Labs

Personalized gift apps that install from the browser, with no app store or account needed. Stripe checkout, delivered by link or QR.

Quality Offline-first; user notes stay on their device only.

dragonflailabs.com →

EnseñAI

Turns any topic into material adapted to 8 learning styles (explanations, quizzes, printables) for teachers, parents and psychologists.

Quality Prompts designed and tested to reduce hallucinations and keep educational accuracy.

enseñai.com →

Musicaleando

In development

An app for music festivals: music profile, affinity-based squads and real-time lineups.

musicaleando.com →
04

How I can help

Freelance & contract
Fractional

Release & cutover management

Release planning, go/no-go criteria, cutover runbooks, rollback plans and deployment coordination — part-time, for teams that ship big and have nobody who has done it before.

Two to four weeks

QA audit & strategy

Where quality is actually breaking down, what to test and what to stop testing, and a 90-day plan your team can run without me.

Setup & enablement

AI-augmented QA

Putting AI where it earns its keep: test design, defect clustering, log analysis, visual regression. With the guardrails that keep it from generating confident nonsense.

Hands-on

UAT & regression for fintech

API and end-to-end testing, UAT coordination with business stakeholders, traceability and evidence packs that survive an audit.

Work sample

A full QA audit, start to finish

A real QA audit — functional testing, API validation and an automated WCAG 2.1 AA accessibility scan. 23 findings ranked by severity, with evidence, probable root cause and a recommended fix for each. This is my own product, audited with the same method and format I deliver to clients.

Download sample report PDF · 8 pages
05

Toolkit

Day to day

Testing

Manual and exploratory, API testing with Postman and SOAP UI, UAT, regression, smoke, end-to-end, accessibility. Python for smoke automation, Selenium, SQL Server, DB2, AS/400.

Release

Azure DevOps, Jira, Confluence. Release planning, cutover execution, risk and change management, incident tracking, deployment coordination across teams and time zones.

AI in QA

Claude, GitHub Copilot, Applitools Visual AI, Postman AI, Sentry AI, TestRail AI, Testsigma, LambdaTest — used in production work, not in a course.

06

Work with me

Querétaro, MX — CST

Tell me what's about to ship.

Freelance engagements, contract work, and full-time remote roles. Bilingual — Spanish native, English C1. ISTQB Foundation and Scrum Master certified.